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Frequently Asked Questions
Who to contact?
You may email the artist: debbie@shorepaintings.com
Customer Support Hours: 10 am EST- 5:00 pm EST Monday-Friday.(321) 960-5154
When will I receive my order?
The print fulfillment will do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time.
Original paintings and limited edition prints are shipped by the artist from Palm Bay, Florida. For the larger sized paintings, a shipping box will be constructed. Shipping times will be 2-4 weeks. There is free shipping on original artwork. Originals are only shipped to the continental United States. You will receive an email and a tracking number when your art is shipped.
Returns And Refunds
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact debbie@shorepaintings.com
Can I cancel my order?
Unless your order has already gone into production you can cancel it. Please contact debbie@shorepaintings.com as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please email debbie@shorepaintings.com
Can I ship to Canada/International/APO/FPO addresses?
No. Currently Shore Paintings will only ship to the lower 48.
How can I keep up with your new art work?
By signing up for the newsletter, you will be alerted to new art being added and get peeks into what is on the easel. Check out Shore Paintings on Facebook or Twitter!
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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